Returns & Refunds Policy
General Policy (International Orders Outside EU)
Before placing your order, please note that all sales are final — returns, refunds, cancellations or exchanges are not accepted.
Due to the one-of-a-kind nature of vintage garments, each piece is truly unique and sold as is. We take great care to provide accurate, detailed measurements and encourage you to review our Size Guide before purchasing. For any additional inquiries, feel free to contact us via email or Instagram DM.
Please keep in mind that gentle signs of age or wear are part of what makes vintage items special. Every piece in our collection has been hand-picked, inspected, and reworked with care to ensure high quality.
All garments are sold exactly as described and as seen on the listed photographs. In the case that a product arrives significantly different from its description or photographs, please contact us within 48 hours of delivery at ciao@oceanavintage.com, including your order number and photographs, so we can assist you promptly.
All sales are considered final upon receipt of your order confirmation email. Cancellation requests are not accepted once your order confirmation has been issued and payment has been processed.
In exceptional cases where a cancellation request is reviewed and approved at our discretion, refunds will not be issued. Instead, the refund value will be issued as store credit or a discount code of equivalent value, valid for use on a future purchase at Oceana Vintage.
Please note that refunds are processed in the original payment currency. Any differences due to currency exchange rate fluctuations between the time of purchase and the time of refund are outside of our control and are not the responsibility of Oceana Vintage.
Orders regarding pieces from the Oceana Studio Collection are made-to-order and cannot be cancelled once the order is confirmed.
Oceana Vintage is not responsible for any damage caused by improper care or handling of items after delivery.
E-gift cards are non-refundable.
By placing an order, you confirm that you have read and agree to our policies. For order related questions, please email us at ciao@oceanavintage.com , with your order number in the subject line.
EU Orders — Right of Withdrawal
In accordance with EU Directive 2011/83/EU and EU Directive 2023/2673, customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order.
To exercise your right of withdrawal, you must notify us in writing within 14 days of delivery by emailing ciao@oceanavintage.com with your order number and a clear statement of your intention to withdraw.
Exemptions — Items Not Eligible for Withdrawal
The right of withdrawal does not apply to the following items, which are non-returnable, non-refundable, and non-exchangeable:
- Oceana Studio Collection — Pieces of this collection are made-to-order crafted in your chosen size and are exempt from the right of withdrawal. Pieces of this collection also cannot be cancelled once the order is confirmed, as production begins immediately upon purchase.
- Lingerie, Corsets & Bustiers — any lingerie, corsets and bustiers available in our collection
Return Conditions
Not all withdrawal requests can be accepted. Returned items must meet all of the following conditions:
- Unworn, unwashed, and unaltered
- In the same condition as received
- Free from added damage, stains, or odors
- All original elements included (receipt, accessories and packaging where applicable)
- Shipped back within the 14-day withdrawal period using only tracked shipping
Items that do not meet our return conditions will not be accepted and will be returned to the sender. Return shipping costs in this case are at the customer's expense. If the customer refuses to cover return shipping, the item will be held for up to 30 days. After this period, Oceana Vintage reserves the right to treat the item as abandoned.
Return Process (EU Orders Only)
- Email us at ciao@oceanavintage.com within 14 days of delivery, including your order number and withdrawal request
- Await our confirmation and return instructions before shipping
- Pack your item securely, we recommend sturdy, protective packaging
- Ship your return using a tracked shipping service — we strongly recommend using a courier rather than standard post for international returns, as we are not responsible for lost or undelivered returns
- Share your tracking number with us once shipped at ciao@oceanavintage.com
Refunds
Once your return is received and inspected:
- Approved refunds are processed within 10 business days
- Approved refunds will be issued to the original payment method within 10 business days of receiving and inspecting the returned item. As an alternative, customers may request store credit or a discount code of equivalent value.
- Original shipping costs are non-refundable
- Return shipping costs are at the customer's expense